At GCTN, I handled customer support for accounts, transactions, payments, and other fintech-related requests through live chat, email, social media, and phone. I also supported KYC registration and verification, including customer onboarding and document review.
When customers raised complaints or transaction issues, I investigated them and coordinated remotely with internal teams to support timely resolution. I maintained customer records while working within SLA, KYC, data-protection, and service-quality requirements.
At Adeyeri Plaza, I provided remote customer service and sales support across digital channels. I processed online orders and payments, managed product information on the company website and online platforms, and coordinated orders through fulfillment and post-purchase support.
At Lagos State Environmental Protection Agency (LASEPA), I provided administrative and operational support with documentation, data entry, records, and reporting. I also assisted with environmental inspections, monitoring, and sample collection, keeping accurate records of findings.
