I am seeking a remote role where I can deliver fast, empathetic, data-driven customer support, improve support processes, collaborate cross-functionally, and grow into operations or escalation leadership.
MKOpen to opportunities
Mary Kayode
@marykayode
Customer support specialist delivering fast, empathetic, and reliable help to global users while ensuring smooth, satisfying experiences.
NigeriaWhat I'm looking for
I am a customer support specialist with proven success supporting high-volume international users in fast-paced remote environments, consistently achieving 90%+ KPIs and an average 24-second live chat response time. I specialize in Intercom, CRM management, escalation handling, and cross-team collaboration, and I bring strong communication, rapid learning, and an empathetic, solution-focused approach. I genuinely enjoy helping users navigate issues smoothly and ensuring they feel supported throughout every interaction.
My background spans marketplace and gaming platforms, people operations, and operational compliance roles, where I improved onboarding, documentation, and workflow efficiency. I take pride in creating organized processes and clear communication that make the workday easier for both colleagues and users. I have formal training in HR & Recruiting and health & safety, and I deliver reliable, policy-compliant resolutions while documenting interactions to drive continuous improvement. Supporting people and contributing to seamless experiences is what drives me to put my heart into every task.
Experience
Work history, roles, and key accomplishments
NPCurrent
Provide live chat and email support for high-volume international users, maintaining a 24-second response time and 90–95% CSAT. Resolve account, verification, and transaction issues, handle escalations, and document cases in CRM tools, reducing repeat tickets by ~20% through clear, proactive support.
KD
Current
People Operations & Administrative Support
KAS Designs
Jan 2024 - Present (2 years 1 month)
Manage onboarding, internal documentation, and virtual team coordination to improve workflows and operational efficiency for remote teams.
MR
Monitoring, Compliance & Enforcement Officer
Ministry of Environment & Water Resources
Jan 2022 - Dec 2023 (1 year 11 months)
Conducted compliance inspections, documented findings, and prepared reports to support corrective actions across environmental programs during National Youth Service Corps deployment.
IG
Environmental Health Officer
Ibadan North Local Government
Jun 2020 - Dec 2020 (6 months)
Assisted with inspections, risk assessments, and documentation to ensure compliance with public health regulations and supported corrective actions.
VL
Office Administrator
Vatebra Limited
Jan 2017 - Dec 2017 (11 months)
Managed administrative workflows, internal documentation, and client communications to support office operations and service delivery.
GS
Laboratory Attendant
Global School of Science
Jun 2015 - Jun 2016 (1 year)
Prepared laboratory equipment and maintained safety standards to ensure smooth laboratory operations and support practical sessions.
Education
Degrees, certifications, and relevant coursework
LTLadoke Akintola University of Technology
Bachelor of Technology, Environmental Biology
Grade: Second Class Upper
Completed a Bachelor of Technology in Environmental Biology, graduating with Second Class Upper in 2022.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
Social media
Job categories
Customer Support SpecialistCustomer Support SpecialistPeople OperationsCustomer ExperienceEscalation ManagementAdministrative SupportOnboarding SpecialistCompliance OfficerOperations CoordinatorCustomer Service SpecialistClient Support SpecialistCustomer Support RepresentativeSupport SpecialistSenior Customer Support SpecialistCustomer Support ExpertCustomer Support Associate
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