Open to opportunities

Marcelina Dada

@marcelinadada

Customer Support Specialist focused on resolving issues fast, maintaining accurate records, and delivering excellent customer experiences.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can deliver first-class customer support, resolve issues efficiently, and keep accurate records—while collaborating with teams to improve the customer experience in a remote, fast-paced environment.

I’m a detail-oriented Customer Support Specialist with a Bachelor’s degree in Chemistry Education and a strong passion for delivering excellent customer experiences. I provide timely, professional support across email, live chat, and phone, helping clients with account access, platform navigation, and transaction inquiries.

Across my roles in a forex company, fintech, and a customer-facing studio, I resolve complaints, escalate complex cases to the right teams, and maintain accurate records of interactions and support tickets. I educate customers on products and services, troubleshoot issues with empathy, and coordinate solutions efficiently in remote and fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Synthetic Edge

Mar 2024 - Present (2 years 4 months)

Provided timely customer support via email, live chat, and phone, assisting with account issues, platform navigation, and transaction inquiries. Resolved complaints, escalated complex cases, and maintained accurate interaction records and support tickets.

Customer Support Email Support Live Chat Support Phone Support Complaint Handling Escalations Account Support Transaction Inquiries Documentation Data Management Record keeping Team Collaboration

Customer Support Specialist

Moniepoint

Jul 2023 - Feb 2024 (7 months)

Delivered first-line support for account access, transactions, POS terminals, and payment issues. Troubleshot transaction failures, escalated technical issues, monitored cases through resolution, and guided customers on product usage while maintaining detailed records.

Customer Support Customer Relationship Management Account Support Transaction Support Troubleshooting Product Guidance Issue Resolution Documentation Data Entry Record keeping Communication Skills

Customer Support Specialist

Linah Cut Studio

Jan 2022 - Jun 2023 (1 year 5 months)

Handled customer inquiries about services, appointments, pricing, and bookings through phone, WhatsApp, and social media. Scheduled and coordinated appointments, resolved concerns with follow-up, and maintained customer records while supporting administrative operations and customer engagement.