Abubakar Aminu Kanoma

Handled inquiries on digital wallets, transaction failures, and KYC identity verification. Logged interactions and tracked unresolved issues in CRM systems while protecting customer data.

Managed 40+ inbound support tickets and live chats daily from international payment and remittance users. Resolved onboarding and transaction routing issues, sustaining a 98% customer satisfaction rating and strict SLA adherence.

Supported users on savings plans, account queries, and identity verification (KYC). Maintained accurate CRM records and followed up on unresolved cases to keep client satisfaction high.

Streamlined administrative workflows by digitising manual record-keeping, achieving an approximately 30% improvement in file retrieval speed and efficiency. Maintained organisational databases and prepared routine programme progress reports for senior management review.

Guided enterprise clients through database navigation, cloud access, and platform troubleshooting. Explained technical issues in plain language, improving first-contact resolution (FCR).

Processed 100+ daily transaction queries, verifying agent and customer records to maintain financial data integrity. Streamlined query resolution workflows, cutting average ticket turnaround time by 25%.

Handled an average of 50+ customer resolution requests per shift, covering account maintenance, banking inquiries, and card service disputes. Applied banking compliance, regulatory, and data privacy standards to every customer transaction.

Provided front-line customer support on account services and card queries with high accuracy. Followed banking compliance and data privacy standards and escalated complex cases to the right teams.

Provided programme and client support, including stakeholder communication, client onboarding, community feedback mechanisms, and accurate records for reporting.

Provided programme and client support, including stakeholder communication, client onboarding, community feedback mechanisms, and accurate records for reporting.

Managed executive calendars, email triage, and CRM records for international clients.

Resolved public inquiries and complaints and drafted correspondence and feedback reports.

Monitored end-to-end order processing and sent proactive status updates to customers. Coordinated with warehouse and dispatch teams to resolve delivery issues before escalation.

Provided programme and client support, including stakeholder communication, client onboarding, community feedback mechanisms, and accurate records for reporting.

Provided programme and client support, including stakeholder communication, client onboarding, community feedback mechanisms, and accurate records for reporting.

Provided programme and client support, including stakeholder communication, client onboarding, community feedback mechanisms, and accurate records for reporting.

Provided programme and client support, including stakeholder communication, client onboarding, community feedback mechanisms, and accurate records for reporting.

Pursuing a Master of Science in Information Technology, expected to complete in the coming years.

Earned a Bachelor of Science in Computer Science from Usmanu Danfodiyo University, Sokoto, Nigeria.