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Temiloluwa Bamigbola

@temiloluwabamigbola

Remote Customer Support Analyst at Chatdesk Technologies, handling customer enquiries across email, chat, social media, and phone.

Nigeria

Message

At Chatdesk Technologies, I provide real-time customer support through email, live chat, social media, and phone. I resolve enquiries, complaints, and service issues, and escalate cases when needed.

I use Gladly, Zendesk Support, and Gorgias to manage conversations and follow-ups. With Shopify and ShipStation, I track orders and provide customers with status updates.

Previously, I handled client engagement and administrative work at D37 Capital Ltd, S.A Mews Luxury Apartment, Adios Global Concept Ltd, Ecobank Nigeria Ltd, and the Federal Ministry of Finance Headquarters. My experience also includes guest support, banking enquiries, and office administration.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Analyst

Current

Chatdesk Technologies

Sep 2021 - Present (5 years 1 month)

Provide real-time customer support through email, live chat, social media and phone, resolving enquiries and complaints. Use Gladly, Zendesk Support and Gorgias to manage conversations and tickets, and track orders using Shopify and ShipStation.

Zendesk Support Gorgias Gladly Shopify ShipStation Email Support Live Chat Social Media Support Phone Support Ticket Management Order Tracking Customer Relationship Management Problem Solving Active Listening Multitasking Time Management Data Entry Documentation Remote Work

Administrative / Client Engagement Officer

D37 Capital Ltd

Jun 2019 - Jul 2021 (2 years 1 month)

Managed incoming and outgoing calls, responded to enquiries, and directed customers and stakeholders. Prepared correspondence, reports, and meeting documentation, and coordinated schedules and travel arrangements.

Call Handling Customer Service Correspondence Documentation Meeting Coordination Scheduling Travel Arrangements Research Stakeholder Management Confidentiality Administrative Support

Customer Service / Admin Manager

S.A Mews Luxury Apartment

Aug 2017 - Jun 2018 (10 months)

Interfaced with customers, assisted first-time visitors and expatriate guests, and explained facilities and services. Handled calls and reservations, maintained customer records, and coordinated administrative activities.

Customer Service Guest Relations Reservations Call Handling Record keeping Documentation Administrative Coordination Recruitment Training Feedback Management

Administrative Officer

Adios Global Concept Ltd

Jan 2014 - Jul 2015 (1 year 6 months)

Handled day-to-day office administration and liaised with clients and stakeholders. Coordinated staff activities, recruitment, and training, and maintained records and meeting documentation.

Office Administration Client Liaison Stakeholder Management Recruitment training coordination Documentation Meeting Coordination Record keeping

Customer Service Officer

Ecobank Nigeria Ltd

Apr 2013 - Jul 2013 (3 months)

Interfaced with customers, opened bank accounts, and explained banking products and services. Handled complaints, provided solutions, and referred issues to relevant departments.

Customer Service Banking Products Account Opening Complaint Handling Problem Solving Customer Engagement

Administrative Support (NYSC)

Federal Ministry of Finance Headquarters

Nov 2011 - Oct 2012 (11 months)

Received incoming calls, directed visitors, and supported the administrative officer. Dispatched files, mails, and official memoranda while maintaining organized records.

Call Handling Visitor Management Administrative Support File Management Record keeping