ISRAEL OLUWAPELUMI
@israeloluwapelumi1
Customer-focused support professional with experience in environmental monitoring and remote customer service.
What I'm looking for
I am a customer-focused professional with experience in environmental monitoring and remote customer support, committed to delivering timely, practical solutions. I hold a B.Sc. in Industrial Chemistry from Kwara State University and have served as a Monitoring Officer with the Abuja Environmental Protection Board during my NYSC year.
Following NYSC, I worked as a Customer Service Representative locally and as a remote Customer Support specialist for Tradeysncer (Amsterdam), where I handled inquiries, resolved complaints, and maintained strong client communication channels. I bring solid computer application knowledge, good communication and interpersonal skills, and an ability to work independently or in teams.
I am motivated by problem solving and continuous learning, and I seek roles where I can contribute to organizational goals while further developing my customer service and technical capabilities.
Experience
Work history, roles, and key accomplishments
Customer Support
Tradeysncer
Jan 2022 - Jan 2025 (3 years)
Handled customer inquiries and complaints remotely, resolved issues in a timely manner, and maintained service quality for an Amsterdam-based company.
Customer Service Representative
One Kiosk
Jan 2021 - Jan 2022 (1 year)
Responded to customer inquiries across phone and email channels and resolved service issues to maintain customer satisfaction.
Monitoring Officer
Abuja Environmental Protection Board
Jan 2020 - Jan 2021 (1 year)
Conducted pollution abatement and enforcement activities to ensure environmental protection across assigned zones during NYSC service year.
Education
Degrees, certifications, and relevant coursework
Kwara State University
Bachelor of Science, Industrial Chemistry
2015 - 2019
Grade: Second Class Lower
Completed a Bachelor of Science in Industrial Chemistry with Second Class Lower honours from 2015 to 2019.
National Examinations Council
National Examination Council Certificate, Secondary Education
2015 - 2015
Completed NECO secondary school examinations in 2015.
West African Examinations Council
West African Senior School Certificate, Secondary Education
2015 - 2015
Obtained West African Senior School Certificate (WAEC) in 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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