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Okonkwo AmaraOA
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Okonkwo Amara

@amaraokonkwo

I’m a customer-focused and detail-oriented professional with experience in customer service, administrative support, and operations.

Nigeria
Message

What I'm looking for

I’m looking for a role where I can use my strengths in customer support, administration, and operations to make a meaningful contribution to a team.

I am a Customer Support Specialist with experience in customer service, administration, and operations support. My previous experience in hospitality strengthened my ability to communicate effectively with customers, handle inquiries and complaints, manage reservations, and maintain a high standard of service.

I have a strong capabilities in remote customer support, administrative assistance, task and workflow management, email and calendar management, appointment scheduling, data management, and team coordination. I am comfortable working with digital tools and managing multiple priorities while maintaining accuracy and professionalism.

My career interests include customer support, virtual assistance, administrative and operations support, IT support, and other remote roles where I can help teams stay organized, improve processes, and deliver excellent customer experiences. I value reliability, clear communication, attention to detail, and getting work completed properly.

Experience

Work history, roles, and key accomplishments

BA

Front Desk Officer

Brickspoint Boutique Aparthotel

Feb 2023 - Mar 2025 (2 years 1 month)

Managed customer-facing operations using CRM and booking systems while coordinating cross-departmental processes to optimize service delivery.
• Utilized computer-based CRM systems to maintain accurate customer records and
streamline booking operations
• Managed customer inquiries and complaints, identifying process gaps and escalating appropriately platforms

Education

Degrees, certifications, and relevant coursework

University of Uyo logoUU

University of Uyo

Bachelor of Science, Biochemistry

Bachelor of Science in Biochemistry from the University of Uyo, Akwa Ibom State.

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