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Mustapha Nafeesah

@mustaphanafeesah

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Customer service and risk operations at PAGA, reviewing transactions and escalating potential fraud.

Nigeria

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At PAGA, I support customers using digital financial services, resolving account, payment and transaction enquiries. I apply KYC and customer verification procedures when reviewing customer information and account requests.

I participate in fraud investigations and transaction monitoring, document findings, and escalate unusual activity in line with internal procedures. I also handle sensitive information according to risk, compliance and data-handling requirements.

At OUTSOURCE GLOBAL LIMITED, I handled more than 50 daily customer enquiries through Salesforce, email, chat and phone, maintaining satisfaction above 90%. I created Excel reports to track concerns and recurring issues, and reduced repeat contact by 25% through troubleshooting and first-contact resolution.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Risk Operations

Current

Paga

Jan 2026 - Present (9 months)

Support customers across digital financial services, resolving account, payment and transaction-related enquiries. Apply KYC and customer verification procedures and review customer and transaction activity for unusual or potentially fraudulent behaviour.

KYC Customer Verification Fraud Investigation Transaction Monitoring Risk Operations Compliance Customer Support Case Management

Current

Virtual Data Entry Language Specialist

Current

Volga Partners

Jan 2024 - Present (2 years 9 months)

Verified and maintained multilingual data across digital platforms with strong accuracy and attention to detail. Supported quality assurance through proofreading, terminology checks and data consistency reviews.

Data Entry Multilingual Quality Assurance Proofreading Spreadsheets Remote Collaboration

Current

Customer Service Representative

Current

Outsource Global Limited

Jan 2023 - Present (3 years 9 months)

Handled 50+ customer enquiries daily through Salesforce, email, chat and phone while maintaining satisfaction above 90%. Reduced repeat contact by 25% through effective troubleshooting and first-contact resolution.

Salesforce Customer Service Troubleshooting Excel Report Generation Communication Skills

Office Administrator / HR Assistant

CGQ Solutions Travels and Tours Ltd.

Jan 2023 - Dec 2023 (11 months)

Supported onboarding, recruitment coordination, staff training records and policy updates. Maintained accurate documentation and supported office compliance and administrative controls.

Onboarding Recruitment Human Resources Documentation Compliance Administration

Public Relations Assistant (NYSC)

Standards Organization of Nigeria

Jan 2022 - Jan 2023 (1 year)

Managed internal documentation and media tracking while supporting internal communications and press materials.

Documentation Media Tracking Communication Skills Press Materials

Telemarketing Executive

Design Synchrony

Jan 2022 - Dec 2022 (11 months)

Conducted outbound calls, generated leads and maintained CRM records with approximately 95% accuracy.

Telemarketing Lead Generation CRM Outbound Calls

Executive Assistant

P & Y Travels & P & Y Investments Ltd.

Jan 2019 - Dec 2021 (2 years 11 months)

Managed front desk operations, bookings and client communication, achieving 98% client satisfaction. Drafted internal memos, managed calendars and coordinated schedules and administrative activities.

Frontdesk Booking Client Communication Calendar Management Administration