Open to opportunities

Omer Butt

@omerbutt

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Versatile professional with strong analytical and communication skills.

Pakistan

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What I'm looking for

I seek a long-term role that fosters growth and utilizes my analytical skills.

With a diverse professional background, I have developed a versatile skill set that allows me to excel in various roles. My journey began with an MPhil in English Literature, where I secured a remarkable 3.93 CGPA, and I have continued to build on this foundation through practical experience in customer support and academic writing. My role as an Assistant Manager in Fire & Safety honed my leadership abilities, while my ongoing position as a Customer Support Representative has strengthened my client engagement skills.

In addition to my professional roles, I have a passion for research and writing. I have produced numerous academic papers and articles, showcasing my ability to analyze complex topics and present them clearly. My technical proficiency in tools like Microsoft Office and customer service systems such as Salesforce and Bliss further enhances my capability to contribute effectively in any corporate setup. I am eager to leverage my skills in a long-term career opportunity that allows for growth and development.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Frillsoft

Jun 2023 - Present (2 years)

Currently providing remote phone support for US clients, managing customer inquiries and ensuring timely resolution of issues. Focused on maintaining high customer satisfaction levels.

Remote Management Communication CRM Systems

Current

Academic Writing / Research Analyst

Current

University Level

Jan 2021 - Present (4 years 5 months)

Conducting research and writing academic papers at the university level. Specializing in thesis production and research articles, ensuring originality and adherence to academic standards.

Research Analysis Communication

Customer Support Representative

Mindbridge

Oct 2021 - Nov 2022 (1 year 1 month)

Provided phone support for UK clients, addressing inquiries and resolving issues to ensure customer satisfaction. Utilized CRM systems to track interactions and follow up on customer requests.

Customer Service Phone Support CRM Software Problem Solving Communication

Assistant Manager - Fire & Safety

Lahore

Apr 2020 - Nov 2020 (7 months)

Managed fire safety protocols and ensured compliance with safety regulations. Developed training programs for staff and conducted safety drills to enhance workplace safety.

Compliance Training Development Risk Assessment