ST
Open to opportunities

Soniya tawakal

@soniyatawakal

Dedicated customer service agent with strong data entry skills.

Pakistan

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a loyal and trustworthy employee who thrives both independently and as part of a team. My ability to learn quickly and work diligently has allowed me to achieve tasks efficiently. I pride myself on my punctuality and excellent attendance record, which I believe are crucial to maintaining a productive work environment.

In my recent role as a Customer Service Agent at Mindbridge in Lahore, I promoted high customer satisfaction by effectively resolving problems and addressing client needs. My experience in data entry and project management has further honed my skills, enabling me to maintain data accuracy and follow program techniques and procedures diligently.

With a strong educational background, including a B.A. in Economic & Sociology and certifications in Citizen Budget Advocacy and Political Education & Mobilization, I am committed to continuous learning and professional development. I am eager to leverage my skills and experiences in a challenging new role.

Experience

Work history, roles, and key accomplishments

AO

Field Worker & Data Entry Operator

Altit Local Support Organization

Jul 2017 - May 2018 (10 months)

Maintained data entry requirements by following program techniques and procedures. Worked effectively in a team environment while ensuring data accuracy.

Education

Degrees, certifications, and relevant coursework

HC

Hunza Public School & College

Bachelor of Arts, Economics & Sociology

2016 -

Pursuing a B.A in Economic & Sociology, studying the dynamics of economic systems and social behavior.

KU

Karakorum International University

Master of Science, Development Studies

2016 -

Pursuing MSc in Development Studies, focusing on sustainable development and social change.

BL

Brushall Printer House Pvt. Ltd

Matriculation, Science

2021 - 2022

Completed Matriculation in Science, gaining foundational knowledge in various scientific disciplines.

AS

Aga Khan Diamond Jubilee English & Urdu Composer School

F.A, Humanities

2017 - 2018

Achieved F.A in Humanities, focusing on subjects that enhance understanding of human society and culture.

Tech stack

Software and tools used professionally

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Soniya tawakal - Customer Service Agent - Mindbridge | Himalayas