Soniya tawakal
@soniyatawakal
Dedicated customer service agent with strong data entry skills.
What I'm looking for
I am a loyal and trustworthy employee who thrives both independently and as part of a team. My ability to learn quickly and work diligently has allowed me to achieve tasks efficiently. I pride myself on my punctuality and excellent attendance record, which I believe are crucial to maintaining a productive work environment.
In my recent role as a Customer Service Agent at Mindbridge in Lahore, I promoted high customer satisfaction by effectively resolving problems and addressing client needs. My experience in data entry and project management has further honed my skills, enabling me to maintain data accuracy and follow program techniques and procedures diligently.
With a strong educational background, including a B.A. in Economic & Sociology and certifications in Citizen Budget Advocacy and Political Education & Mobilization, I am committed to continuous learning and professional development. I am eager to leverage my skills and experiences in a challenging new role.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Mindbridge
Dec 2022 - Aug 2024 (1 year 8 months)
Promoted high customer satisfaction by resolving problems efficiently. Demonstrated strong communication skills and the ability to work both independently and as part of a team.
Field Worker & Data Entry Operator
Altit Local Support Organization
Jul 2017 - May 2018 (10 months)
Maintained data entry requirements by following program techniques and procedures. Worked effectively in a team environment while ensuring data accuracy.
Education
Degrees, certifications, and relevant coursework
Hunza Public School & College
Bachelor of Arts, Economics & Sociology
2016 -
Pursuing a B.A in Economic & Sociology, studying the dynamics of economic systems and social behavior.
Karakorum International University
Master of Science, Development Studies
2016 -
Pursuing MSc in Development Studies, focusing on sustainable development and social change.
Brushall Printer House Pvt. Ltd
Matriculation, Science
2021 - 2022
Completed Matriculation in Science, gaining foundational knowledge in various scientific disciplines.
Aga Khan Diamond Jubilee English & Urdu Composer School
F.A, Humanities
2017 - 2018
Achieved F.A in Humanities, focusing on subjects that enhance understanding of human society and culture.
Availability
Location
Authorized to work in
Job categories
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