I am looking for a remote part-time or full-time opportunity in customer support, email, chat, client, administrative support. I am particularly interested in non-voice customer support roles where I can contribute strong communication, problem-solving, grievance resolution, escalation management, reporting, and client service skills.
RI
Looking for a job
Rabia Iftikhar
@rabiaiftikhar1
Customer Support & Client Service Professional | Email & Chat Support | Problem Solving | Administrative Support
PakistanWhat I'm looking for
Customer support and client service professional with 7+ years of diverse professional experience in customer service, stakeholder communication, administrative support, problem solving, and client relationship management.
Currently working as a Consultant (Call Centre Officer), handling grievances and support requests, communicating with stakeholders through multiple channels, escalating complex issues, collaborating with cross-functional teams, and preparing reports and updates.
I am organized, adaptable, a quick learner, and comfortable working in fast-paced environments. I am particularly interested in remote customer support, email support, chat support, client support, virtual assistant, and administrative support opportunities.
Experience
Work history, roles, and key accomplishments
PL
Current
Consultant (Call Centre Officer)
PECTAA Lahore
Jul 2026 - Present (3 months)
Addresses grievances of teaching and supervisory staff regarding digital dashboards and apps, escalates complex issues, and collaborates with cross-functional teams to deliver comprehensive solutions.
PM
Consultant (Call Centre Officer)
PMIU-PESRP
Nov 2022 - Jul 2026 (3 years 8 months)
Handled high-volume customer calls, escalated issues, complaints, and customer inquiries while providing accurate and professional support. Worked to improve first-call resolution, maintained product knowledge, adapted to changing requirements, and supported new team members through mentoring and guidance.
CC
Assistant to the Principal
Community Model College
May 2018 - May 2020 (2 years)
Kept records, transcribed and distributed weekly meeting minutes, and provided administrative support to management while implementing new processes to increase efficiency.
Education
Degrees, certifications, and relevant coursework
Islamia University of Bahawalpur
Master of Arts, History
2020 - 2021
Pursued a Master of Arts in History from 2020 to 2021.
Allama Iqbal Open University
Bachelor of Education, Education
2018 - 2020
Completed a Bachelor of Education from 2018 to 2020.
Virtual University of Pakistan
Master of Science, Zoology
Completed a Master of Science in Zoology from Virtual University, Lahore.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PakistanAuthorized to work in
Salary expectations
30k-100k USD
Job categories
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