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syed arqam

@syedarqam

I am a tech-savvy customer service professional transitioning to remote support.

Pakistan
Message

What I'm looking for

I seek a remote, global customer support role with flexible shifts, using Zendesk and collaboration tools, where I can improve satisfaction, coach teammates, and grow into senior support or operations roles.

I am an empathetic, tech-savvy customer service professional with 3+ years in operations and client-facing roles, including managing day-to-day operations and resolving client queries with a 95% satisfaction rate. I trained and led a team of 10+ staff and optimized onboarding workflows to reduce response time by 30%.

I hold a Master of Arts in Economics and certifications in Prompt Engineering and Zendesk training, and I collaborate effectively using Slack, Trello, Zoom, and CRM tools. I am seeking remote customer support opportunities where I can apply strong communication, problem-solving, and training abilities to improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Karachi logoUK

University of Karachi

Master of Arts, Economics

2022 - 2024

Activities and societies: Best Thesis award; coursework and research in economics.

Completed a Master of Arts in Economics at the University of Karachi from 2022 to 2024. Received the Best Thesis award.

University of Karachi logoUK

University of Karachi

Bachelor of Arts, Economics

Activities and societies: Minor in Psychology; academic excellence in public speaking and English.

Completed a Bachelor of Arts in Economics with a minor in Psychology at the University of Karachi, graduated 2022.

Tech stack

Software and tools used professionally

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