syed arqam
@syedarqam
I am a tech-savvy customer service professional transitioning to remote support.
What I'm looking for
I am an empathetic, tech-savvy customer service professional with 3+ years in operations and client-facing roles, including managing day-to-day operations and resolving client queries with a 95% satisfaction rate. I trained and led a team of 10+ staff and optimized onboarding workflows to reduce response time by 30%.
I hold a Master of Arts in Economics and certifications in Prompt Engineering and Zendesk training, and I collaborate effectively using Slack, Trello, Zoom, and CRM tools. I am seeking remote customer support opportunities where I can apply strong communication, problem-solving, and training abilities to improve customer outcomes.
Experience
Work history, roles, and key accomplishments
Operations Manager
Lite Solutions
Mar 2020 - Aug 2024 (4 years 5 months)
Managed day-to-day operations and resolved Coursera client queries with a 95% satisfaction rate; trained and led a team of 10+ staff and optimized onboarding workflows to reduce response time by 30%.
Business Development Associate
IGI General Insurance
Jan 2018 - Feb 2020 (2 years 1 month)
Assisted clients with insurance queries and built strong client relationships, supporting sales and contributing to increased customer retention.
Education
Degrees, certifications, and relevant coursework
University of Karachi
Master of Arts, Economics
2022 - 2024
Activities and societies: Best Thesis award; coursework and research in economics.
Completed a Master of Arts in Economics at the University of Karachi from 2022 to 2024. Received the Best Thesis award.
University of Karachi
Bachelor of Arts, Economics
Activities and societies: Minor in Psychology; academic excellence in public speaking and English.
Completed a Bachelor of Arts in Economics with a minor in Psychology at the University of Karachi, graduated 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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