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@javeduser

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Detail-oriented customer service professional with strong communication skills.

Pakistan

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What I'm looking for

I seek a dynamic role that fosters growth, teamwork, and customer engagement.

I am a detail-oriented and proactive professional currently pursuing my MBA while working as a Customer Service Executive at Avernus Management Consulting Pvt Ltd. My experience spans various roles in customer service and human resources, where I have honed my skills in communication, problem-solving, and team collaboration. I thrive in fast-paced environments and am dedicated to delivering exceptional service.

Throughout my career, I have demonstrated my ability to handle high call volumes and manage multiple tasks efficiently. My academic achievements, including scholarships for my performance in both my undergraduate and graduate studies, reflect my commitment to excellence. I am fluent in multiple languages, including English, Spanish, and Chinese, which enhances my ability to connect with diverse clients and colleagues.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Avernus Management Consulting Pvt Ltd.

Jan 2024 - Present (1 year 5 months)

Currently working as a Customer Service Executive, providing support and assistance to clients in Spanish. Focused on delivering high-quality service and resolving customer inquiries efficiently.

Customer Service Spanish Communication Skills Problem Solving Time Management Empathy

HR Intern

National Rural Support Program

Oct 2023 - Nov 2023 (1 month)

Completed an internship in HR, assisting with various HR functions and gaining practical experience in human resource management.

HR Communication Skills Problem Solving Time Management

Researcher

United Bank Limited

Feb 2023 - May 2023 (3 months)

Worked as a researcher on a project, gathering and analyzing data to support business decisions.

Research Data Analysis Communication Skills Problem Solving Team Collaboration

Customer Service Representative

Skyfit International

Jan 2023 - Feb 2023 (1 month)

Worked as a Customer Service Representative, handling customer inquiries and providing solutions to enhance customer satisfaction.

Customer Service Communication Skills Problem Solving Time Management

Assistant Manager-HR

EFU Life Assurance Ltd.

Nov 2022 - Dec 2022 (1 month)

Served as Assistant Manager in HR, focusing on recruitment, employee relations, and organizational development.

HR Management Communication Skills Problem Solving Time Management

Teacher / Administrator

Golden Stars

Jan 2018 - Jan 2021 (2 years 11 months)

Served as a teacher and administrator, responsible for educational planning and student management.

Teaching Administration Communication Skills Time Management

Education

Degrees, certifications, and relevant coursework

Iqra University

Master of Business Administration, Business Administration

2024 -

Currently pursuing a Master of Business Administration with a focus on developing advanced business skills and knowledge. Awarded scholarships for high academic performance.