Open to opportunities

Ramal Naveed

@ramalnaveed

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Customer Support Specialist who communicates clearly and resolves queries with research-driven accuracy.

Pakistan

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What I'm looking for

I’m looking for remote roles where I can deliver excellent client-facing email/chat support, resolve customer queries quickly, and use my research and writing background to produce clear, high-quality correspondence for US, UK, and international teams.

I’m a detail-oriented Customer Support Specialist with a Master’s degree in Media Science and a strong background in academic research, writing, and professional online communication. I’ve published peer-reviewed research articles and consistently apply that clarity and analytical mindset to client-facing problem solving.

Through roles including Freelance Online Tutor and Media Head, I’ve handled email/chat support, managed written and visual communications, responded to queries, and produced high-quality content for professional audiences. I’m highly organised and self-directed, especially in remote, international environments, and I enjoy turning complex information into clear, actionable responses.

Experience

Work history, roles, and key accomplishments

Freelance Online Tutor

Self Employed

Jan 2022 - May 2023 (1 year 4 months)

Provided one-on-one and small-group online tutoring, creating tailored learning plans and written materials. Coordinated schedules and communicated with students and parents to track progress and address concerns.

online tutoring Scheduling Student Progress Tracking

Media Head - FURC

Community Service Society, Foundation University

Jan 2017 - Jan 2021 (4 years)

Managed written and visual communications for the university community service society, including social media management and professional query responses. Produced announcements, promotional materials, and internal communications to maintain consistent engagement.

Social Media Management Written Communication Content Production Community Outreach Promotional Writing Internal Communications visual communication Brand Consistency

Graphic Designer - FYMUN'18

FYMUN'18

Oct 2017 - Apr 2018 (6 months)

Designed event print collateral—brochures, banners, and signs—aligned with brand guidelines for a large university-level event. Produced deliverables ready for event distribution with consistent visual standards.

Graphic Design Print Design Banner Design

Education

Degrees, certifications, and relevant coursework

Riphah International University

Master of Science, Media Science

Master of Science in Media Science from Riphah International University. Completed graduate-level coursework supporting academic research and professional research and writing skills.

Foundation University of Science and Technology

Bachelor of Science, Software Engineering

Bachelor of Science in Software Engineering from Foundation University of Science and Technology. Provided foundational training relevant to structured problem-solving and technical communication.