Omar Mohamed
@omarmohamed5
Multilingual customer service specialist with strong GDS experience and proven KPI results.
EgyptWhat I'm looking for
I am a motivated, multilingual customer service professional with nearly three years of call center, telesales, and flight support experience. I excel at resolving complex customer issues with empathy, clarity, and precision.
My recent roles as a Travel Advisor involved back-office support for holiday bookings, handling flight disruptions, and coordinating with ticketing, technical support, and refunds teams. I am proficient with GDS systems such as Amadeus and Sabre and consistently meet or exceed performance targets.
I communicate effectively across phone, email, and chat, and have a track record of maintaining strong customer relationships while delivering timely solutions. I am currently expanding my skill set through a Digital Marketing course to broaden my contributions.
I bring multilingual capabilities (English C1, Dutch B2, German B1+) and strengths in complaint resolution, telesales, market research, and active listening—ready to add value in fast-paced customer-facing roles.
Experience
Work history, roles, and key accomplishments
Travel Advisor
IGT / Secret Escapes
Jul 2025 - Present (8 months)
Provide back-office support for holiday package and flight issues, resolving delays, cancellations, rebookings and baggage cases using GDS and cross-functional coordination to deliver timely solutions.
Travel Advisor
Concentrix / Etraveli
Apr 2024 - Jul 2025 (1 year 3 months)
Assisted customers with flight delays, cancellations, rebookings and baggage concerns using Amadeus and Sabre, providing empathetic multi-channel support and coordinating with ticketing and refunds teams to resolve cases.
Customer Advisor
Webhelp
Apr 2023 - Jan 2024 (9 months)
Advised customers on product technical details and maintained strong relationships through accurate, supportive service to improve satisfaction and issue resolution rates.
Telesales Agent
Quad Solutions
Feb 2023 - Apr 2023 (2 months)
Delivered phone-based customer support and telesales assistance, addressing concerns and contributing to improved customer satisfaction through effective communication.
Survey Agent
LTS
Sep 2022 - Jan 2023 (4 months)
Managed customer complaints and collected survey data using clear, courteous communication to preserve customer rapport and gather actionable insights.
Education
Degrees, certifications, and relevant coursework
Ain Shams University
Commerce
Currently enrolled in the Faculty of Commerce at Ain Shams University pursuing commerce studies.
Ain Shams University
Biology and Chemistry
Previously studied Biology and Chemistry at Ain Shams University.
Availability
Location
EgyptAuthorized to work in
Job categories
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