Sally Mahmoud

Sold premium and business-class flight tickets to global clients, providing tailored travel solutions and negotiating fares to maximize revenue. Achieved strong conversion rates and maintained high customer satisfaction.

Supported customers with bookings, changes, cancellations, and itinerary adjustments using Amadeus, Sabre, and Farelogix. Handled 100-150+ chat interactions daily, maintaining high CSAT scores and resolving complex travel cases.

Coordinated hotel bookings across Europe for individual and corporate clients, ensuring accuracy in pricing and availability. Managed high-volume booking requests and built strong supplier relationships.

Provided troubleshooting for phone and network issues, handled billing inquiries and service complaints, and resolved technical issues efficiently. Maintained strong quality scores in call handling and problem resolution.

Assisted clients with insurance plans and financial guidance, managed customer portfolios, and supported policy updates, renewals, and claims inquiries. Built trust-based relationships through clear communication.

Bachelor of Business Management and Administration with a major in Management, completed in 2013.