Open to opportunities

karem Mohamed

@karemmohamed

Message

Results-driven travel consultant with expertise in customer service.

Egypt

Message

What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

I am a results-driven Travel Consultant with over two years of experience in the aviation and travel industry. My expertise lies in delivering exceptional customer service and creating seamless travel experiences for clients. I have a proven track record in booking management, reservation handling, and problem resolution, which has allowed me to thrive in fast-paced environments.

Fluent in both English and French, I excel in communicating effectively with diverse clientele. My proficiency in Global Distribution Systems (GDS), particularly Amadeus, enables me to streamline travel operations and enhance customer satisfaction. I am committed to maintaining industry standards and consistently contribute to operational excellence and customer loyalty.

Experience

Work history, roles, and key accomplishments

Ticketing Agent

Expedia

Aug 2023 - May 2024 (9 months)

As a Ticketing Agent at Expedia, I managed ticketing for flights, hotels, and car rentals, ensuring compliance with company policies. I provided support for reservation adjustments and cancellations while enhancing customer experience through prompt responses and detailed guidance.

Ticketing Customer Service GDS (Expedia Platform)Communication Skills Time Management Team Collaboration

Ticketing Agent

Etihad Airways

Mar 2022 - Aug 2023 (1 year 5 months)

At Etihad Airways, I provided personalized assistance to Canadian clients, managing ticketing functions and ensuring compliance with industry regulations. I was recognized for my excellent customer service skills and my ability to resolve conflicts effectively.

Ticketing Customer Service Communication Skills Team Collaboration

Education

Degrees, certifications, and relevant coursework

Cairo University

Bachelor of Science, Psychology

2022 - 2023

Studied at the Academy of Art for two years, where I gained exposure to various artistic disciplines and honed my creative skills. Explored diverse art forms, techniques, and concepts, fostering a strong foundation in visual expression and aesthetic appreciation.