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Karim Dimitri

@karimdimitri

Travel support specialist at Travelport troubleshooting Galileo GDS issues and guiding agencies through complex reissues and refunds.

Egypt

Message

At Travelport, I handled travel agencies’ Galileo GDS inquiries across the Middle East, investigating error messages and providing guidance to resolve issues.

I also investigated selected Agency Debit Memos and advised agencies on complicated reissues and refunds.

At Webhelp – Hopper.com, I supported customers with flight, hotel, and car reservations, including ticket issuance, changes, voids, and refunds. I provided support in English and French using Sabre, Amadeus, Apollo, and Farelogix.

Across roles supporting Expedia and Booking.com, I assisted customers with travel and hotel reservations. I was promoted to the second-level team at Teleperformance – Expedia.ca, where I supported more complex travel cases and inquiries.

Experience

Work history, roles, and key accomplishments

Customer Support Analyst

Travelport

Jan 2024 - Oct 2026 (2 years 9 months)

Handled chats, emails, and calls from travel agencies across the Middle East regarding Galileo GDS inquiries. Investigated and resolved GDS error messages and provided guidance on reissues and refunds.

Galileo GDS Customer Support Troubleshooting ADM Reissues Refunds

Travel Experience Agent

Webhelp

Jul 2022 - Sep 2023 (1 year 2 months)

Handled customer inquiries via chat, email, and calls, assisting with flight, hotel, and car reservations. Provided support in English and French using internal CRM systems and GDS platforms.

Sabre Amadeus Apollo Farelogix CRM Customer Support French English

Mentor

Concentrix

Apr 2022 - Jul 2022 (3 months)

Monitored new-hire performance during probation and provided coaching and briefings. Managed queue availability and reported on new patches from trainers.

Mentorship Coaching Performance Monitoring Queue Management

International Travel Advisor

Teleperformance

Jun 2017 - Apr 2022 (4 years 10 months)

Assisted customers with flight, hotel, and car reservations, including confirmations, reissues, voids, and refunds. Provided French-language support and was promoted to the second-level team in November 2020.

Sabre Amadeus CRM Customer Support French English Travel Reservations

Customer Service Representative

Concentrix

Jan 2018 - Oct 2018 (9 months)

Handled customer calls and emails, assisting with hotel reservations including confirmations, changes, and cancellations. Provided support in English and French using internal CRM systems.

CRM Customer Support French English Hotel Reservations