At BPO Homes USA, I secured over 40 closed or qualified sales appointments each month through outbound, inbound, and warm-lead calls. I also designed an adaptable cold-calling script and helped the sales team achieve a 30% performance boost through targeted multichannel outreach.
As Human Resources & Operations Manager at BPO Homes USA, I managed teams of 20–83 employees and trained over 80 employees through onboarding and 8x8 CRM workshops. I administered payroll using Gusto and managed CRM pipelines and outbound KPI reports.
At Jotella Media Group, Canada, I managed more than 50 customer inquiries a day, troubleshot account and technical issues, and logged resolutions in the CRM. I also suggested process improvements that reduced repeat contacts.
At Afrikiko Leisure Centre, I generated B2B and B2C leads through direct and social media outreach, delivered product presentations, and contributed to 15% year-over-year revenue growth. I hold a Bachelor of Business Administration in Human Resources Management and the SPHRI certification.
