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NKONYECHER ISIBOR

@nkonyecherisibor

Appointment setter with outbound sales experience across banking, insurance, engineering, and oil services; qualified 5–8 leads weekly.

Nigeria

Message

At TEZON-DRONE NIGERIA LIMITED, I supervised sales and outbound customer-service operations. Through proactive engagement, follow-up, and coaching, I drove a 15% year-over-year increase in client retention.

At HAMIK ENGINEERING LIMITED, I managed customer-facing operations for engineering and logistics clients. I improved first-contact resolution by 30% and reduced complaint turnaround time by 25% through coaching and revised workflows.

Earlier, at CORNER STONE INSURANCE PLC and FIRST CITY MONUMENT BANK (FCMB), I handled customer service, follow-ups, and complaint resolution, and led branch customer service operations. My outbound calling experience includes approximately 100–120 calls per day and generating approximately 5–8 qualified leads per week.

Experience

Work history, roles, and key accomplishments

Sales and Commercial Manager

Tezon-Drone Nigeria Limited

Jun 2024 - Jul 2026 (2 years 1 month)

Supervised sales and outbound customer-service operations, driving team activity and KPI performance. Achieved a 15% year-over-year increase in client retention and reduced average response times by 30%.

Outbound Cold Calling Appointment Setting Lead Qualification Customer Relationship Management KPI Tracking Excel Microsoft Teams Outlook Google Workspace CRM Systems

Customer Service Manager

Hamik Engineering Limited

Feb 2019 - Apr 2024 (5 years 2 months)

Managed customer-facing operations for engineering and logistics clients, handling enquiries, follow-ups, escalations, and service coordination. Improved first-contact resolution by 30% and reduced complaint turnaround time by 25%.

Customer Service Follow up Escalation Management Service Coordination KPI Tracking Excel Microsoft Teams Outlook Google Workspace CRM Systems

Customer Service Executive

Corner Stone Insurance Plc

Oct 2015 - Jan 2019 (3 years 3 months)

Handled customer enquiries, follow-ups, complaint resolution, and service communication for an insurance provider. Improved first-contact resolution by 25% and reduced complaint resolution time by 30%.

Customer Service Complaint Resolution Follow up Communication Skills Performance Management Excel Microsoft Teams Outlook Google Workspace CRM Systems

Lead Customer Service Officer

First City Monument Bank (FCMB)

Jun 2009 - Oct 2015 (6 years 4 months)

Led branch customer service operations, managing customer enquiries, relationship interactions, service recovery, and team performance. Achieved a 95% customer satisfaction rating and improved first-contact resolution by 30%.

Customer Service Team Leadership Service Recovery Active Listening Coaching KPI Tracking Excel Microsoft Teams Outlook Google Workspace CRM Systems

Education

Degrees, certifications, and relevant coursework

University of Calabar

Bachelor of Science, Economics

2002 - 2006

BSc Economics degree from the University of Calabar, Cross River State, from 2002 to 2006.

Sea Academy

Customer Support Certification, Customer Support

Completed a Customer Support certification in January 2026, covering customer interaction and website navigation.

Coursera

Customer Interaction / Digital Customer Engagement Certification, Digital Customer Engagement

Completed a Customer Interaction / Digital Customer Engagement certification in January 2026, focusing on cold calls, emails, and customer interaction.