At United Bank for Africa, I resolved client concerns and ensured seamless handovers to sales representatives, improving customer satisfaction scores by 10%. I also identified potential prospects during service calls and converted them into warm leads.
At S&B Inc Limited, I conducted 80–100 outbound calls daily and generated a consistent pipeline of qualified leads. I maintained prospect data in Salesforce and HubSpot, achieving a 90% database accuracy rate.
At S&B Inc Limited, I used persuasive communication to overcome objections, contributing to a 13% improvement in the lead-to-appointment ratio. I also assisted with reports and sales pipeline tracking at United Bank for Africa to support management decision-making.
