Joy Nassy

Supported sourcing, screening, and interview coordination, managed job postings and compiled recruitment analytics, and represented the organisation at hiring events to enhance employer brand.

Created and managed LinkedIn job postings, managed full recruitment funnel including screening and shortlisting, and maintained candidate communication to ensure positive candidate experience.

Developed and executed strategies to increase client retention and revenue, oversaw daily operations and vendor negotiations, and trained staff to maintain service standards and improve guest satisfaction.

Managed guest check-ins/outs, reservation platforms (Airbnb, Booking.com), invoicing and payment tracking, and coordinated teams to resolve complaints and ensure seamless service delivery.

Resolved customer inquiries and escalations across phone and in-store channels, maintained customer records, and contributed to a positive shopping experience driving repeat patronage.

Supported recruitment and onboarding, maintained employee files and HR reports, and assisted in organising staff engagement activities to improve employee experience.

Managed customer relationships and sales during trade fairs, supervised team activities, and promoted brand visibility contributing to customer onboarding and sales growth.

Completed a Bachelor of Science in Public Administration focused on public sector management and administrative practices.