Open to opportunities

Roy Obanokho

@royobanokho

Manager and operations-focused professional driving accurate client coordination, process improvement, and CRM-enabled workflows.

Nigeria

Message

What I'm looking for

I’m looking to drive operational efficiency through accurate CRM-enabled follow-up, documentation, and cross-team coordination—working in a fast-paced environment where process improvement and measurable performance are valued.

I’m a results-driven Operations and Administrative professional with over 6 years of experience in client coordination, appointment scheduling, data management, record keeping, and process improvement. I consistently maintain high accuracy and productivity in both remote and office-based environments, exceeding performance expectations through structured follow-up and documentation.

In client-facing and intake roles, I processed 15–25 disability applications weekly, verified medical histories and supporting documents, and managed follow-ups with claimants and healthcare providers. I’ve also handled high-volume eligibility assessments, managed pending application documentation, and kept detailed case notes in CRM and case management systems.

More recently, I’ve led operational coordination as an Operations Manager and Business Executive Manager—managing client onboarding, inspections, compliance-focused records, and cross-functional stakeholder communication across real estate and multi-initiative projects. I strengthen workflows by improving communication and task coordination, leveraging CRM platforms like Velocify, HubSpot, Zendesk, and Bitrix24 alongside productivity tools to deliver reliable operational efficiency.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Best Choice Roofing

May 2026 - Jun 2026 (1 month)

Coordinated outbound scheduling for roofing inspection and consultation appointments, supporting sales team availability. Maintained accurate CRM records and assisted lead processing to meet daily activity and scheduling targets.

Appointment Setting Scheduling coordination CRM Administration Lead Processing Data Entry Record keeping Documentation Remote Operations

Business Executive Manager

Bamcom Nigeria Ltd

Jan 2024 - May 2026 (2 years 4 months)

Coordinated client onboarding, documentation, inspections, and follow-ups across multiple real estate projects while maintaining accurate, compliant customer records. Acted as a coordination point between teams and stakeholders to resolve operational issues and improve service workflows.

Client Onboarding Documentation Management Compliance Support Process Improvement Administrative Support

Operations Manager

AR Resources Ltd

Jan 2023 - Dec 2023 (11 months)

Coordinated cross-functional teams and stakeholders to support project execution across mining and agricultural initiatives. Generated and tracked qualified opportunities through outreach and administration, and negotiated supplier/partner agreements while improving communication and operational workflows.

Operations Management Cross functional Coordination Opportunity Tracking Negotiation Process Improvement Stakeholder Management

Intake Specialist

Citizens Disability

Aug 2020 - Dec 2022 (2 years 4 months)

Processed 15–25 disability applications weekly by verifying medical histories, employment records, and supporting documentation for accuracy and compliance. Managed follow-ups with claimants and healthcare providers and maintained detailed case notes using CRM/case management systems.

Application Review Data Verification Record keeping Case Management Administrative Support CRM

Pre-Qualification Call Center Agent

Citizens Disability

Jan 2019 - Jul 2020 (1 year 6 months)

Conducted eligibility assessments and processed high-volume applications, educating prospects on requirements and procedures. Managed documentation follow-ups for pending applications while accurately recording interactions in CRM systems to support operational targets.

Eligibility Assessment CRM Data Entry Follow Up Systems Customer Education Administrative Support Time Management