Oluwatimilehin Oyeyemi
@oluwatimilehinoyeyem
Customer-focused professional transitioning into Customer Success Management.
What I'm looking for
I am a customer-focused professional with a background in environmental science and hands-on experience in customer care, stakeholder engagement, and program management. I currently work as a Customer Care Representative at Globacom Limited, where I deliver prompt resolutions, manage high-volume interactions, and ensure service excellence.
Previously, as a Management Trainee in the Technical Program Department at the Nigeria Conservation Foundation, I developed and managed project budgets, led advocacy and education campaigns, conducted field training and patrols, and coordinated events and partner communications. I also gained practical research and collections experience as a Curator during industrial training and served as a Tour Guide during NYSC, sharpening my public-facing communication and visitor-management skills.
I bring strong analytical and problem-solving abilities, proficiency in Microsoft Office, and experience in executive support and stakeholder relations. I am seeking to leverage my relationship management, strategic communication, and service-orientation to transition into a Customer Success Manager role where I can help organizations enhance customer satisfaction and achieve sustainable growth.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Globacom Limited
Jun 2024 - Present (1 year 4 months)
Provide phone-based customer support handling high-volume inquiries and delivering prompt, effective resolutions to improve customer satisfaction and retention.
Management Trainee
Nigeria Conservation Foundation
Sep 2023 - Apr 2024 (7 months)
Managed budgets and coordinated advocacy and environmental education programs, led field training and patrols, and supported stakeholder engagement with corporate partners.
Tour Guide
Lekki Conservation Center
Aug 2022 - May 2023 (9 months)
Coordinated tours, maintained visitor records, and delivered interpretive information to visitors while supporting research initiatives and ensuring high-quality visitor experiences.
Herbarium Curator
University of Lagos Herbarium
Oct 2020 - Mar 2021 (5 months)
Managed preserved plant specimen collections, conducted nomenclature research, and prepared and maintained specimen mounts and labels to support scientific research.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science, Plant Science
Completed a Bachelor of Science in Plant Science with coursework and practicals relevant to plant biology and herbarium curation.
International School, University of Lagos
Senior Secondary Certificate Examination, Secondary Education
Completed Senior Secondary Certificate Examination (SSCE) providing foundational secondary education preparing for tertiary studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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