At MTN Nigeria Communications, I serve as a primary point of contact for telecommunications products and services, providing in-store and after-sales support that contributes to customer satisfaction and retention.
I help customers get started with services and identify solutions that fit their needs, including opportunities for upselling and cross-selling.
I manage customer escalations involving technical and account issues, and coordinate customer flow to improve service delivery.
I also prepare operational reports and maintain customer records, sharing insights that support service improvement. Earlier, I worked as an Educator & Student Success Coordinator at ADS Middle School and a Laboratory Assistant at Femis Hospital.
