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Chinenye Ezulumike

@chinenyeezulumike

Results-driven customer support specialist focused on enhancing customer satisfaction.

Nigeria
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a results-driven Customer Relationship Manager with a proven track record in customer retention, stakeholder management, and business development. My expertise lies in developing and implementing customer success strategies that enhance service delivery and drive revenue growth. I am passionate about customer satisfaction and process improvement, always striving to build long-term business relationships.

Experience

Work history, roles, and key accomplishments

VP

Resident Relations Manager

Victoria Garden City Pora

Jan 2022 - Jul 2024 (2 years 6 months)

Served as the primary point of contact for residents, addressing inquiries and service requests. Organized community engagement events and developed a complaint resolution system that reduced unresolved issues by 40%. Mediated resident disputes and maintained accurate records of interactions and service requests.

LE

Customer Success Representative

Lugas Concept Enterprise

Jan 2020 - Jan 2022 (2 years)

Acted as the primary point of contact for customers, ensuring satisfaction and engagement. Increased customer retention by 35% through personalized follow-ups and reduced complaints by 70% by enhancing service response times. Optimized cash handling accuracy and improved administrative efficiency by 50%.

Education

Degrees, certifications, and relevant coursework

ET

Enugu State University of Science and Technology

Bachelor of Science, Guidance & Counselling, Political Science

Tech stack

Software and tools used professionally

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