Chinenye Ezulumike
@chinenyeezulumike
Results-driven customer support specialist focused on enhancing customer satisfaction.
NigeriaWhat I'm looking for
I am a results-driven Customer Relationship Manager with a proven track record in customer retention, stakeholder management, and business development. My expertise lies in developing and implementing customer success strategies that enhance service delivery and drive revenue growth. I am passionate about customer satisfaction and process improvement, always striving to build long-term business relationships.
Experience
Work history, roles, and key accomplishments
Resident Relations Manager
Victoria Garden City Pora
Jan 2022 - Jul 2024 (2 years 6 months)
Served as the primary point of contact for residents, addressing inquiries and service requests. Organized community engagement events and developed a complaint resolution system that reduced unresolved issues by 40%. Mediated resident disputes and maintained accurate records of interactions and service requests.
Customer Success Representative
Lugas Concept Enterprise
Jan 2020 - Jan 2022 (2 years)
Acted as the primary point of contact for customers, ensuring satisfaction and engagement. Increased customer retention by 35% through personalized follow-ups and reduced complaints by 70% by enhancing service response times. Optimized cash handling accuracy and improved administrative efficiency by 50%.
Client Relations Officer
American International Insurance Company
Jan 2018 - Jan 2020 (1 year 11 months)
Increased client retention by 25% by introducing a proactive follow-up system. Developed strong relationships with key clients, leading to a 40% increase in cross-sell opportunities. Resolved 95% of escalated issues within 24 hours, significantly improving customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Enugu State University of Science and Technology
Bachelor of Science, Guidance & Counselling, Political Science
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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