Chinenye Ezulumike
@chinenyeezulumike
Results-driven customer support specialist focused on enhancing customer satisfaction.
What I'm looking for
I am a results-driven Customer Relationship Manager with a proven track record in customer retention, stakeholder management, and business development. My expertise lies in developing and implementing customer success strategies that enhance service delivery and drive revenue growth. I am passionate about customer satisfaction and process improvement, always striving to build long-term business relationships.
Experience
Work history, roles, and key accomplishments
Resident Relations Manager
Victoria Garden City Pora
Jan 2022 - Jul 2024 (2 years 6 months)
Served as the primary point of contact for residents, addressing inquiries and service requests. Organized community engagement events and developed a complaint resolution system that reduced unresolved issues by 40%. Mediated resident disputes and maintained accurate records of interactions and service requests.
Customer Success Representative
Lugas Concept Enterprise
Jan 2020 - Jan 2022 (2 years)
Acted as the primary point of contact for customers, ensuring satisfaction and engagement. Increased customer retention by 35% through personalized follow-ups and reduced complaints by 70% by enhancing service response times. Optimized cash handling accuracy and improved administrative efficiency by 50%.
Client Relations Officer
American International Insurance Company
Jan 2018 - Jan 2020 (1 year 11 months)
Increased client retention by 25% by introducing a proactive follow-up system. Developed strong relationships with key clients, leading to a 40% increase in cross-sell opportunities. Resolved 95% of escalated issues within 24 hours, significantly improving customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Enugu State University of Science and Technology
Bachelor of Science, Guidance & Counselling, Political Science
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Chinenye?
You can contact Chinenye and 90k+ other talented remote workers on Himalayas.
Message ChinenyeFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
