Titilayo Adaramola

I am a customer service expert with 4+ years' experience transforming customer fears into trust and maintaining 95%+ satisfaction rates. I excel at educating, empathizing, and resolving complex inquiries across phone, email, and administrative systems.

At MTN EpeConnect I handled 50+ daily customer inquiries, identified trends that reduced complaints by 25%, maintained 100% accurate CRM records, increased sales by 10% through product advising, and boosted customer retention by 70% by resolving complaints with empathy and efficiency.

I previously taught biology, designing surveys that improved pass rates by 20% and collaborating with peers to develop instructional strategies. I bring active listening, process optimization, and remote collaboration skills to roles focused on measurable customer outcomes and continuous improvement.