Simisola Asiwaju

I am a results-driven Customer Experience Specialist and manager with over five years of experience delivering seamless, personalized support and driving client retention. I serve as the primary liaison between companies and customers, resolving issues across phone, email, live chat, and virtual meetings.

In my recent role as Customer Success and Operations Manager, I developed and executed customer success plans, implemented feedback mechanisms, and integrated tools to streamline processes and boost productivity. I have a proven record of conducting key-account check-ins to identify growth and upsell opportunities.

Previously, I led merchant success and sales efforts that restructured operations, expanded business channels, and acquired over 200 new clients in three years. I have also managed social media and content calendars to maintain strong online presence while building feedback loops for product and service improvement.

I combine stakeholder management, CRM expertise (Zendesk, HubSpot, Monday.com), and strong communication and people-management skills to align cross-functional teams with business goals and deliver measurable customer success outcomes.