Blessing Otokiti

I am a performance-driven Client Success Representative with a track record of high satisfaction and faster response times, achieving a 98%+ satisfaction rate and a 30% reduction in response times.

I excel in remote client support, onboarding, and retention; I led onboarding for 60+ fellows, improved activation rates by 35%, and redesigned communication templates to reduce errors and delays.

Across support roles I have handled high ticket volumes, maintained 98% resolution rates, kept data accuracy at 99%, and built knowledge bases that reduced repetitive inquiries by 20%.

I bring strong CRM and tooling expertise, a data-driven approach to customer experience, and a collaborative mindset focused on scaling adoption and improving client value.