Blessing Otokiti
@blessingotokiti
Client Success Representative optimizing retention and onboarding with CRM expertise
NigeriaWhat I'm looking for
I am a performance-driven Client Success Representative with a track record of high satisfaction and faster response times, achieving a 98%+ satisfaction rate and a 30% reduction in response times.
I excel in remote client support, onboarding, and retention; I led onboarding for 60+ fellows, improved activation rates by 35%, and redesigned communication templates to reduce errors and delays.
Across support roles I have handled high ticket volumes, maintained 98% resolution rates, kept data accuracy at 99%, and built knowledge bases that reduced repetitive inquiries by 20%.
I bring strong CRM and tooling expertise, a data-driven approach to customer experience, and a collaborative mindset focused on scaling adoption and improving client value.
Experience
Work history, roles, and key accomplishments
Client Success Manager
African Climate Storytelling Fellowship
Apr 2025 - Jul 2025 (3 months)
Led onboarding for 60+ fellows, increasing activation rate by 35% and reducing onboarding errors through redesigned communication templates and automated reminders.
Education
Degrees, certifications, and relevant coursework
AUAdekunle Ajasin University
Bachelor of Arts, History and International Studies
Completed a Bachelor of Arts in History and International Studies at Adekunle Ajasin University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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