Omolewami Akinsola
@omolewamiakinsola
Dedicated Customer Success Manager with a passion for client engagement.
What I'm looking for
I am a result-driven Customer Success Manager with two years of quality experience in managing customer engagements. My passion lies in building strong relationships with clients, driving brand loyalty, and enhancing customer engagement. I am committed to fostering business growth through customer satisfaction, retention, and effective problem-solving.
In my current role as a Customer Success Specialist at Better Half Nigeria Limited, I manage a portfolio of over 60 key accounts, ensuring their satisfaction through various communication channels. My efforts have contributed to significant revenue growth, including generating over NGN 25 million in media value through upselling services. I have successfully increased app downloads by over 50% by implementing innovative marketing strategies and enhancing customer loyalty.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Better Half Nigeria Limited
Mar 2021 - Present (4 years 3 months)
As a Customer Success Specialist, I manage a portfolio of over 60 key accounts, ensuring customer satisfaction through effective communication and support. I enhance customer experience by monitoring product performance and collaborating with cross-functional teams to meet customer needs.
Admin Officer (NYSC)
Ministry of Information, Culture and Tourism
Apr 2018 - Apr 2019 (1 year)
In my role as an Admin Officer, I coordinated administrative tasks, managed visitor access, and supervised junior staff. My attention to detail and organizational skills significantly increased departmental efficiency.
Education
Degrees, certifications, and relevant coursework
Federal University Oye-Ekiti
Bachelor of Arts, Theatre and Media Arts
2013 - 2017
Studied Theatre and Media Arts, focusing on the intersection of performance and media, exploring various forms of artistic expression and communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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