Open to opportunities

Joy Olorundare

@joyolorundare1

Message

Client-focused customer success and operations leader driving retention, process improvements, and growth.

Nigeria

Message

What I'm looking for

I seek a role where I can drive customer retention and product adoption, lead cross-functional teams, improve processes, and coach clients for measurable growth.

I am a customer-success and operations professional with 5+ years of experience building trust-based client relationships, leading teams, and optimizing processes to deliver measurable retention and growth. I have a proven track record converting clients to new products, exceeding quality and volume targets, and implementing improvements that reduce turnaround time and boost productivity.

I combine strong communication, coaching, and data-informed problem solving to guide clients and teams toward better outcomes while balancing customer satisfaction with business objectives. My background spans financial services, fintech/operations, and education—where I emphasize empathy, clarity, and continuous improvement to drive long-term engagement.

Experience

Work history, roles, and key accomplishments

Current

User Success Advisor

Current

Renmoney Microfinance Bank

Oct 2022 - Present (3 years)

Provide tailored guidance through loan applications, improving customer confidence and contributing to retention while partnering with cross-functional teams to streamline processes and improve service offerings.

Customer Success Client Relationship Management Process Improvement Cross Functional Collaboration Customer Retention

Head of Office Operations

Suntwist Nigeria Limited

Jan 2021 - Jul 2022 (1 year 6 months)

Led office operations and customer relations, converting 100+ clients to investment products through rapport-building and coaching while managing live chat and support teams to exceed performance targets.

Client Engagement Operations Management Team Leadership Customer Support Coaching Process Optimization

Basic Science Instructor

National Youth Service Corps

Sep 2019 - Jul 2020 (10 months)

Developed and delivered teaching strategies to motivate students and improve mastery of challenging basic science concepts during national service placement.

Curriculum Development Instruction Lesson planning Classroom Management Communication