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JO
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Joy Olorundare

@joyolorundare1

Client-focused customer success and operations leader driving retention, process improvements, and growth.

Nigeria
Message

What I'm looking for

I seek a role where I can drive customer retention and product adoption, lead cross-functional teams, improve processes, and coach clients for measurable growth.

I am a customer-success and operations professional with 5+ years of experience building trust-based client relationships, leading teams, and optimizing processes to deliver measurable retention and growth. I have a proven track record converting clients to new products, exceeding quality and volume targets, and implementing improvements that reduce turnaround time and boost productivity.

I combine strong communication, coaching, and data-informed problem solving to guide clients and teams toward better outcomes while balancing customer satisfaction with business objectives. My background spans financial services, fintech/operations, and education—where I emphasize empathy, clarity, and continuous improvement to drive long-term engagement.

Experience

Work history, roles, and key accomplishments

University of Ibadan logoUI

Academic Intern

University of Ibadan

Feb 2018 - Jul 2018 (5 months)

Assisted in molecular biology experiments and DNA extraction while maintaining lab operations and adhering to biosafety standards.

Education

Degrees, certifications, and relevant coursework

MS

Millionaire Squad

Certificate, Virtual Assistance

Completed a Virtual Assistant program through Millionaire Squad in July 2025.

NE

Nexora Education

Certificate, Cybersecurity

Completed a Remote Work Cybersecurity course through Nexora Education in July 2025.

Landmark University logoLU

Landmark University

Bachelor of Science, Microbiology

Completed a Bachelor of Science in Microbiology at Landmark University, graduating in 2019.

Tech stack

Software and tools used professionally

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Joy Olorundare - User Success Advisor - Renmoney Microfinance Bank | Himalayas