Open to opportunities

Olufunmilola Joseph

@olufunmilolajoseph

Message

I am a customer service professional delivering solutions, exceeding targets, and building client relationships.

Nigeria

Message

What I'm looking for

I seek a customer-facing role where I can resolve issues, exceed targets, coach teams, and improve processes within a collaborative, growth-focused company.

I am a customer service professional with experience supporting customers across telecom, logistics, and solar energy sectors. I focus on clear communication, prompt resolution, and maintaining strong customer relationships.

I have consistently met and exceeded call and quality targets while handling escalations, onboarding new customers, and contributing to business process re‑engineering. In back‑office roles I gathered data, prepared reports, and ensured proper complaint closure.

I bring strong people management, training, and administrative skills, solid MS Office proficiency, and a problem‑solving, analytical approach to roles that require customer engagement, team coordination, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Engagement Executive

Current

Greenlight Planet

Jul 2023 - Present (2 years 1 month)

Handle inbound customer calls to onboard and resolve complaints, consistently meeting quality metrics and exceeding call targets.

Customer Service Onboarding Quality Assurance MS Office Communication Stakeholder Management

Customer Success / Telesales Executive

Alerzo Limited

Sep 2021 - Aug 2022 (11 months)

Conducted outbound telesales and market research to acquire clients and meet team sales targets while resolving customer queries to grow loyalty.

Telesales Telemarketing Market Research Customer Relationship Management Sales Communication CRM MS Office

Customer Service Backoffice Agent

iSon Xperience

Feb 2019 - Aug 2021 (2 years 6 months)

Resolved escalated customer complaints, analyzed recurring network issues and coordinated email closures while ensuring quality of backoffice logs and preparing team rosters.

Complaint Closure Data Analysis Quality Assurance Reporting MS Office Team Coordination

Customer Service Executive

iSon Xperience International

Jul 2017 - Jan 2019 (1 year 6 months)

Resolved customer complaints, gathered and analyzed data for reporting and supported process re-engineering while assisting team management with reporting and training.