Omowumi Tugbobo

As a dedicated Customer Service Executive with a proven track record, I excel in enhancing customer satisfaction and optimizing operational efficiency. My experience spans various roles where I have successfully implemented innovative, customer-centric strategies that not only resolve complex issues but also exceed organizational goals. I pride myself on my exceptional communication skills and my ability to empathize with customers, translating their feedback into actionable improvements.

At GreenLight Planet, I utilized Zendesk CRM to deliver efficient support, achieving a remarkable 90% average first-call resolution rate. My commitment to fostering positive customer experiences has led to significant improvements in customer retention and satisfaction. I have also played a pivotal role in training new hires, ensuring they transition smoothly into their roles while maintaining high service standards. My journey in customer service has been marked by a focus on teamwork and collaboration, driving business growth through long-term customer relationships.