Rukayat Yussuf
@rukayatyussuf1
Communicative Customer Service Executive with a passion for client satisfaction.
What I'm looking for
I am a dedicated Customer Service Executive with extensive experience in problem-solving and building strong client relationships. My career has been marked by a commitment to achieving high-volume call targets while maintaining a dynamic and diligent approach to customer interactions. I pride myself on being an enthusiastic team player and a strong advocate for customer needs.
Throughout my career, I have honed my skills in various roles, including my current position in telemarketing, where I excel at making outbound calls to introduce products and convert leads into orders. My ability to develop a deep understanding of products allows me to effectively communicate their benefits to clients. I have consistently met and exceeded sales targets while ensuring high-quality interactions with customers.
My previous experience as a Customer Service Executive has equipped me with the skills to manage high volumes of inbound and outbound calls efficiently. I have a proven track record of resolving customer inquiries and complaints promptly, ensuring satisfaction and loyalty. I am passionate about delivering exceptional customer experiences and continuously seek to improve my skills and knowledge in the field.
Experience
Work history, roles, and key accomplishments
Telemarketer
Unateus
Mar 2023 - Present (2 years 3 months)
Responsible for making outbound calls to introduce products and convert leads into orders. Developed product knowledge to effectively communicate benefits and consistently met sales targets while maintaining high-quality customer interactions.
Customer Service Executive
Integrity Shopper
Jan 2022 - Jan 2023 (1 year)
Provided product and service information to clients, assisting with inquiries and complaints to ensure prompt resolution and customer satisfaction. Managed high volumes of inbound and outbound calls professionally.
Customer Service Executive
FanMilk PLC - Nigeria
Jul 2013 - Jul 2019 (6 years)
Greeted customers warmly and identified issues through effective questioning. Exceeded service targets by delivering consistent service and advising management on customer service trends for proactive strategy development.
Education
Degrees, certifications, and relevant coursework
Ambrose Alli University
Bachelor of Arts, History and International Studies
2005 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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