Bismark Opara
@bismarkopara
Customer service and office administration leader driving efficiency and satisfaction.
NigeriaWhat I'm looking for
I am a result-oriented customer service and office administration professional with over six years of experience managing high-volume inquiries, supervising teams, and optimizing processes in telecommunications and corporate settings. I have a proven track record of achieving a 92% first-contact resolution rate, improving customer satisfaction by 17 percentage points, and reducing average handling time by 35% through workflow audits and tool integrations.
I lead with empathy, accuracy, and professionalism, overseeing operations for large subscriber bases, procurement, vendor coordination, and regulatory reporting. I am multilingual (English, Igbo, Yoruba), skilled with advanced Microsoft Office and CRM tools, and I thrive delivering measurable service improvements and building strong client relationships.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Spectranet Limited
Jan 2021 - Jan 2024 (3 years)
Directed customer service operations for 50,000+ subscribers, resolving 500–700 monthly inquiries with a 92% first-contact resolution and improving customer satisfaction from 72% to 89% through workflow and training improvements.
Loan Recovery Officer
Credit Direct Limited
Jan 2019 - Jan 2020 (1 year)
Managed sensitive client communications and negotiations for recovery cases, maintaining professionalism and compliance while handling documentation and reporting for regulatory needs.
Administrative Warehouse Officer
Multi-Pro Hypo Limited
Jan 2018 - Jan 2019 (1 year)
Coordinated inventory tracking and supply chain logistics for consumer goods worth ₦400+ million annually, reducing stock discrepancies by 40% and improving reporting and workflow efficiency.
Assistant Factory Manager
Dangote Cement Plc
Jan 2017 - Jan 2018 (1 year)
Supported production planning and supervised 50+ staff across shifts, optimizing workflows and maintaining full compliance with health, safety, and quality standards resulting in zero lost-time incidents.
Education
Degrees, certifications, and relevant coursework
Osun State University
Bachelor of Science, Business Administration
Completed a Bachelor of Science in Business Administration, graduating in 2015 with coursework in management, finance, and organizational behavior.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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