Open to opportunities

Oluebube Obiorah

@oluebubeobiorah

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IT Support and customer success specialist driving satisfaction through CRM.

Nigeria

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What I'm looking for

I’m looking for a remote role where I can own help-desk support, manage CRM-driven customer journeys, and improve retention—using Zendesk/HubSpot and clear communication to resolve issues quickly and keep clients delighted.

I’m an IT Support Specialist and CRM-focused customer relationship professional with about 4 years of combined experience across virtual assistance, project coordination, and sales/marketing operations. I manage customer interactions end-to-end, resolve technical issues efficiently, and help teams improve satisfaction in fast-paced, remote environments.

In my recent roles, I supported customers via email, chat, and phone, maintained CRM systems and sales pipelines, and implemented retention and follow-up strategies. I also strengthen operations through targeted lead generation, cold outreach, and campaign support, using tools like Zendesk, HubSpot, Intercom, Trello, and Slack.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Asvik Llc

Jun 2025 - Jan 2026 (7 months)

Managed executive calendars and customer communications across multiple time zones. Supported lead generation through cold outreach and coordinated tasks using Trello and Slack to improve client acquisition and documentation quality.

Customer Support CRM Management Lead Generation Cold Outreach Trello Slack

Customer Service & CRM Specialist

M365 Consult

Jan 2024 - Apr 2025 (1 year 3 months)

Provided customer support for international clients via email, chat, and phone while tracking interactions and sales pipelines in CRM systems. Resolved complaints and implemented retention and follow-up processes to improve satisfaction and engagement.

Customer Support CRM Systems Sales Pipeline Complaint Resolution Customer Retention Client Engagement

Sales & Marketing Intern

Excelerate

Apr 2023 - Aug 2023 (4 months)

Supported marketing campaigns using email marketing and telemarketing outreach to generate leads. Analyzed campaign performance and prepared reports while assisting with social media promotions and customer engagement strategies.

Email Marketing Telemarketing Lead Generation Cold Calling performance reporting Customer Engagement

IT Support Intern

Digital Witch It Support

Feb 2023 - Apr 2023 (2 months)

Assisted users with system troubleshooting, installations, and updates to support smooth IT operations. Documented support tickets and resolutions to maintain accurate records for ongoing help desk activity.

Help Desk Support Troubleshooting Installation system updates User Support