Blessing Balogun
@blessingbalogun
Customer support specialist and virtual assistant skilled in remote multichannel support and CRM management.
NigeriaWhat I'm looking for
I am a reliable, detail-oriented customer support specialist and virtual assistant with hands-on training in multichannel support, CRM workflows, and ticket resolution. I have practical experience organizing inboxes, managing calendars, and coordinating tasks using industry-standard tools.
I trained with Digital Witch Support Community and ALX Africa, where I completed intensive virtual assistant and customer support programs focused on SLA-based responses, complaint handling, and simulated client workflows. I have used HubSpot, Zendesk, Freshdesk, Google Workspace, Microsoft Office, and collaboration tools to maintain accurate records and support teams across time zones.
I bring strong communication, time management, and independent problem-solving skills, with a track record of meeting service and productivity targets. I am comfortable with outreach, lead engagement, basic automation, and reporting to help improve customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
AACompleted intensive training in administrative support, customer communication, scheduling, and task management; managed simulated client calendars, emails, and task boards using industry-standard tools.
Customer Support Specialist
Digital Witch Support Community
Oct 2025 - Dec 2025 (2 months)
Trained in handling customer inquiries, ticket resolution, and CRM workflows; practiced complaint handling and SLA-based response management while maintaining accurate records in simulated environments.
Email Management Specialist
Independent / Remote
Sep 2025 - Dec 2025 (3 months)
Organized inboxes with labels, filters, and priority rules; tracked inquiries and resolutions using Google Sheets and drafted professional responses and follow-ups.
Project Management Trainee
Independent / Remote
Jan 2025 - May 2025 (4 months)
Built and managed task boards across Trello, Asana, and ClickUp; assigned tasks, set deadlines, monitored progress, and automated reminders to improve task completion.
Education
Degrees, certifications, and relevant coursework
Institute of Management and Technology
Higher National Diploma, Computer Sciences
2019 - 2023
Completed an HND in Computer Sciences with coursework focused on computing fundamentals and practical IT skills from March 2019 to June 2023.
Availability
Location
NigeriaAuthorized to work in
Job categories
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