Precious McSimon
@preciousmcsimon
Customer support specialist with CRM automation expertise and proven retention improvements.
NigeriaWhat I'm looking for
I am a client-focused Customer Support Specialist with over five years' experience optimizing support operations through CRM management and automation. I have hands-on experience with HubSpot, Zoho CRM, Freshdesk, Zendesk, Zapier, and ClickUp, delivering measurable improvements in response times, customer retention, and operational efficiency.
I excel at empathetic communication, structured problem-solving, and collaborating with distributed teams to design automated workflows that reduce manual tasks. My achievements include increasing customer return rate by 25% and reducing manual communication tasks by 40%, and I am motivated to bring technology-driven, world-class support to customer-centric organizations.
Experience
Work history, roles, and key accomplishments
Sales and Marketing Representative
7 Empire
Mar 2025 - Present (9 months)
Provide frontline customer support and post-sales engagement, coordinated task follow-ups and sales/inventory reporting, and increased customer return rate by 25% through proactive after-sales systems.
Customer Support & CRM Automation Trainee
Digital Witch Support Community
Jan 2025 - Feb 2025 (1 month)
Completed intensive CRM and automation training and implemented workflows that reduced manual communication tasks by 40%, improving ticket handling and response times for remote teams.
Customer Support and Sales Representative
Gainset Limited
Jan 2018 - Oct 2019 (1 year 9 months)
Delivered multichannel customer support and sales assistance, developed an inventory control system that reduced stock discrepancies by 20% and maintained high customer satisfaction ratings.
Education
Degrees, certifications, and relevant coursework
FUFederal University of Uyo
Bachelor's Degree, Food Science and Technology
Completed a Bachelor's degree in Food Science and Technology, providing foundational knowledge in food systems and related technologies.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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