Mary Fred
@maryfred
Results-driven virtual assistant and customer support specialist skilled in IT and CRM management.
NigeriaWhat I'm looking for
I am a results-driven Virtual Assistant and Customer Support professional with hands-on experience in IT support, CRM management, and remote administrative operations. I consistently manage emails, calls, scheduling, and customer inquiries with timely, professional responses that improve satisfaction and retention.
At Digital Witch I served as Customer Support Manager (Remote), resolving complaints, maintaining accurate customer records, and coordinating tasks to boost team productivity. I hold a B.Sc. in Microbiology and certifications in IT Support and Virtual Assistance, and I thrive in fast-paced remote environments where organization, technical aptitude, and reliability drive outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support Manager
Digital Witch
Jan 2024 - Present (2 years 1 month)
Managed customer inquiries across calls, email, and messaging, resolved complaints to improve satisfaction and retention, and maintained CRM records while providing IT and administrative support for remote operations.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Science, Microbiology
Completed a Bachelor of Science in Microbiology at the University of Calabar.
Availability
Location
NigeriaAuthorized to work in
Job categories
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