Idorenyin Bello
@idorenyinbello
Customer Support Specialist and Virtual Assistant delivering empathy-led CRM support.
NigeriaWhat I'm looking for
I’m a Customer Support Specialist and Virtual Assistant with 5+ years of experience delivering professional, empathy-led support across email, chat, and phone. I resolve complex inquiries while maintaining accurate CRM records, using Zendesk, HubSpot, and Freshdesk to keep interaction logs and account data tight.
I’ve managed 50+ customer interactions daily, handled escalated complaints with efficiency, and helped reduce repeat contacts through thorough first-response resolution. I also support administrative operations—scheduling, order management, and appointment setting—and I’m actively building automation skills with Zapier, Airtable, and Make to deliver smoother, remote-first customer experiences.
Experience
Work history, roles, and key accomplishments
Technical Virtual Assistant
Skill Afrika
Jan 2025 - Present (1 year 4 months)
Trained in technical virtual assistant workflows, remote task management, and digital productivity systems through hands-on project practice. Applied automation tooling (Zapier, Airtable, Make) to support remote work and improve operational efficiency for VA/support tasks.
On-Demand IT Skills Trainee
Digital Witch Academy
Jan 2024 - Jan 2025 (1 year)
Completed an intensive on-demand IT skills program focused on customer support operations, administrative workflows, and SLA management. Built hands-on proficiency with HubSpot, Zendesk, Freshdesk, Slack, Notion, and Google Workspace, including appointment setting, order management, and remote collaboration.
Customer Support Specialist
Xquisite Group
Jan 2020 - Jan 2024 (4 years)
Managed 50+ customer interactions daily across email, chat, and phone, maintaining high customer satisfaction. Resolved escalated complaints, reduced repeat contacts via thorough first-response resolution, and kept Zendesk/HubSpot records accurate while supporting scheduling, order management, and onboarding.
Customer Support Representative
Bancoria Nigeria Limited
Jan 2017 - Jan 2019 (2 years)
Handled inbound and outbound customer communications across phone, email, and in-person channels for financial services clients. Resolved billing disputes and account/service queries, maintained accurate account records for compliance, and improved first-contact resolution and customer trust.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Arts, Foreign Languages and Literature
Earned a Bachelor of Arts in Foreign Languages and Literature from the University of Port Harcourt.
FGGC Gboko
National Youth Service Corps (NYSC), French Language Teaching
2012 - 2013
Completed National Youth Service Corps (NYSC) as a French Teacher at FGGC Gboko.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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