Edwin Addae

I’m a customer-focused professional with over 7 years of experience delivering responsive support, resolving complex issues, and maintaining high service standards across education and retail environments. I manage high-volume interactions, document cases accurately, and collaborate across teams to improve service delivery with strong judgment under pressure.

Across roles as a Teacher and Retail Manager, I’ve led clear, empathetic communication through phone and in-person (and remote) channels, handled sensitive situations, and ensured quality through attention to detail and de-escalation. I bring CRM and reporting strength using Zendesk, Salesforce, and Google Workspace, and I’m excited to apply that same service mindset to a role centered on fast, empathetic, accurate customer outcomes.