Open to opportunities

Latifa Seidu

@latifaseidu

Message

Customer-focused multilingual customer service professional driving satisfaction and efficient resolution.

Ghana

Message

What I'm looking for

I seek a customer-focused role where I can use multilingual communication, CRM expertise, and digital support skills to improve satisfaction and streamline operations.

I am a multilingual customer service professional with demonstrated success delivering high-quality support across digital and in-person channels. I have experience optimizing customer accounts for online advertising platforms, managing logistics-related inquiries, and improving case resolution timelines while consistently meeting targets.

I bring strong communication in French, English, and Portuguese, proficiency with CRM tools and Microsoft Office, and a proactive, organized approach to multitasking. I thrive in collaborative, project-based environments and am committed to enhancing operational efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

Online Advertising Specialist

Teleperformance

Jan 2025 - Aug 2025 (7 months)

Assisted customers in creating and optimizing Google Ads accounts and provided high-quality email support for Google Ads, Analytics, and Merchant Center, improving case resolution timelines and operational efficiency.

Google Ads Google Analytics Google Merchant Center Email Support Troubleshooting CRM Knowledge Management

Customer Service Executive

Galore Logistics Ltd

Jul 2022 - Jan 2025 (2 years 6 months)

Responded to customer inquiries across phone, email, and social media, coordinated logistics and documentation, maintained a customer database, and resolved shipment issues to improve delivery timeliness and satisfaction.

Customer Service Logistics Coordination CRM Email Support Phone Support Social Media Support Documentation Customer Satisfaction

Digital Customer Success Trainee

Generation Ghana

Aug 2024 - Oct 2024 (2 months)

Completed an intensive training program in digital customer service, developing proficiency with CRM tools, live chat and audio interactions, and strategies for handling diverse customer needs to maintain high satisfaction.

CRM Live Chat Customer Feedback Analysis Communication Problem Solving

National Service Personnel

Ghana Airport Company Limited

Oct 2021 - Jul 2022 (9 months)

Facilitated passenger experience through effective communication and assistance, conducted security checks, supported passengers with special needs, and coordinated with airport departments to streamline operations.

Passenger Service Security Compliance Coordination Multilingual Communication