Open to opportunities

Romana Arhin

@romanaarhin

Message

Customer-focused communicator and administrative professional with leadership experience.

Ghana

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What I'm looking for

I seek a role where I can apply customer service and administrative skills in a collaborative, growth-oriented environment with opportunities for leadership and professional development.

I am a dynamic, articulate communicator with strong interpersonal and leadership abilities, experienced in customer service, administrative support, and education. I consistently deliver clear written and oral communication, maintain meticulous records, and use customer support software and Microsoft Office to streamline processes and improve stakeholder relations.

My background includes frontline customer support at a major contact center, administrative internship experience at a university institute, and classroom support as a teaching assistant; I bring empathy, high emotional intelligence, and a results-oriented approach to every role, and I thrive leading teams and projects with minimal supervision.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

Webhelp Concentrix

Oct 2023 - Present (2 years)

Provide timely inbound and outbound customer support, resolve issues, and maintain accurate multichannel customer records to improve satisfaction and retention.

Customer Service Communication Empathy Microsoft Office

Administrative Assistant

IEPA - University of Cape Coast

Nov 2022 - Oct 2023 (11 months)

Streamlined calendar management, produced professional reports and presentations, maintained records, and managed communications to support institutional operations.

Administrative Support Calendar Management document preparation Record keeping Microsoft Office Data Management

Teaching Assistant

University Practice Senior High School

Oct 2021 - Dec 2021 (2 months)

Tutored students in geography, collaborated with faculty to improve instruction, graded assignments, and reported student progress to lead educators.

Tutoring Grading Report Writing Classroom Management

Education

Degrees, certifications, and relevant coursework

University of Cape Coast

Bachelor of Education, Social Science

Activities and societies: Hall Representative, Ghana Methodist Students’ Union; Cadet Officer, Oguaa Hall Army Cadet (Women's Commissioner, Intelligence Officer, Adjutant).

Completed a Bachelor of Education in Social Science with coursework in Educational Psychology, Guidance and Counseling, Economics of Tourism, Population and Development, and Thematic Geography; degree conferred November 2022.