Looking for a job

Olakanmi Damilare

@olakanmidamilare

Customer support professional with 6 years of experience in customer care, retention, problem-solving, and building strong customer relationships.

Nigeria

Message

What I'm looking for

I’m seeking remote work, including Work From Anywhere opportunities, in customer support, customer service, retention, outbound sales, appointment setting roles.

At MCTech / Remote Contract Work, I managed customer inquiries across phone, email, WhatsApp, and other online channels. I followed up with prospective and existing customers, addressed concerns, and worked to preserve customer relationships.

At SOFT-TOUCH THERAPY / Contract Projects, I conducted outbound outreach, qualified leads, handled common objections, and scheduled appointments for sales representatives. I also tracked lead status, call outcomes, and follow-up actions.

In earlier remote roles at TRUETREE / Customer-Facing Operations and VINEBREANCH / Independent Projects, I supported customers and clients with service requests, records, appointments, and administrative tasks. I’m looking for remote customer support, retention, or outbound sales work.

Experience

Work history, roles, and key accomplishments

Customer Service & Retention Specialist

MCTech

Feb 2023 - Apr 2026 (3 years 2 months)

Managed customer inquiries through phone, email, WhatsApp, and other channels. Followed up with prospects and existing customers, handled objections, and maintained accurate records of interactions.

Customer Service Customer Retention Inbound Calls Outbound Calls Objection Handling CRM Data Entry Communication Skills Follow up Complaint Resolution

Outbound Sales & Lead Generation Representative

Soft-Touch Therapy

Jan 2022 - Dec 2023 (1 year 11 months)

Conducted outbound calls and messages to prospective customers, qualified leads, scheduled appointments, and maintained detailed lead records.

Outbound Sales Lead Generation Cold Calling Lead Qualification Appointment Setting CRM Follow up Pipeline Management

Customer Support Representative

TrueTree

Jan 2021 - Dec 2022 (1 year 11 months)

Responded to customer questions and service requests through phone, email, and digital channels. Assisted with account issues, investigated complaints, and followed up to ensure resolution.

Customer Support Problem Solving Communication Skills Documentation Escalation Management Follow up

Administrative & Client Support Assistant

Vinebreanch

Jan 2019 - Dec 2021 (2 years 11 months)

Managed client communications, organized records, scheduled meetings, and performed data entry and quality checks using Microsoft Office and Google Workspace.

Administrative Support Data Entry Microsoft Office Google Workspace Scheduling Communication Skills