Chiamaka Orizu
@chiamakaorizu
Sales and customer support professional specializing in outbound B2B engagement and CRM-driven follow-up.
What I'm looking for
I am a confident, articulate sales and customer support professional with over four years of experience in high-volume outbound calling, B2B lead qualification, and CRM documentation. I excel at uncovering pain points, conducting discovery calls, and guiding conversations to clear next steps that drive pipeline momentum.
In prior roles I handled 50–100+ calls weekly, improved CRM hygiene, created onboarding and communication templates, and accelerated recruitment and customer follow-up processes. My work improved engagement, reduced errors in databases, and enhanced sales pipeline visibility.
I am strengthening my administrative and remote-work capabilities through a Virtual Assistant certification while leveraging empathy, resilience, strong phone etiquette, and meticulous data accuracy to support teams and deliver consistent results.
Experience
Work history, roles, and key accomplishments
Assistant HR
Iruka Africa
Feb 2022 - Feb 2024 (2 years)
Managed HR communications and membership databases, handling 50–70+ calls weekly to improve member engagement, streamline interview scheduling, and accelerate recruitment timelines.
Customer Support Executive
Poly.Zemak International Agency Ltd.
Aug 2018 - Jan 2022 (3 years 5 months)
Executed 80–100+ outbound calls weekly to generate repeat business and referrals, logged CRM interactions to improve follow-up quality, and qualified leads through discovery calls to boost conversion readiness.
Call Center Representative
Hairapy Wig Salon
Jan 2016 - Jul 2018 (2 years 6 months)
Handled high-volume inbound and outbound calls daily, maintained accurate customer records to reduce repeat issues, and resolved inquiries with empathy to strengthen customer loyalty.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Arts, Creative Arts
Completed a Bachelor of Arts in Creative Arts with coursework focused on theatre and related creative disciplines.
Adeniran Ogunsanya College of Education
Nigeria Certificate in Education, Theatre Arts / English
Awarded the Nigeria Certificate in Education with a focus on Theatre Arts and English for teaching and educational practice.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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