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Emmanuel Abraham

@emmanuelabraham1

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Customer Support Specialist at ModSquad who resolved 50+ customer inquiries weekly across digital channels.

Nigeria

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At ModSquad, I resolved 50+ customer inquiries weekly across digital channels while meeting response-time and quality assurance targets.

I de-escalated sensitive issues through professional conflict resolution and collaborated with cross-functional teams to resolve complex customer concerns.

At Concentrix, I made 100–150 outbound calls daily and closed 30–50+ sales per month. Post-sales follow-up helped me achieve a 90% customer retention rate.

At Dreamport, I supported customers by phone, email, and live chat, documented interactions, and escalated complex issues for resolution. I’m now building technology skills through self-directed study to complement my customer support background.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

ModSquad

Apr 2025 - Jun 2026 (1 year 2 months)

Resolved 50+ customer inquiries weekly across digital channels while meeting response-time and QA targets. De-escalated sensitive issues and collaborated with cross-functional teams to resolve complex concerns.

Outbound Sales Agent

Concentrix

Jun 2024 - Mar 2025 (9 months)

Made 100-150 outbound calls daily, sustained a 25% contact rate, and closed 30-50+ sales per month. Achieved a 90% customer retention rate and a 95% CSAT score.

Cold Calling Appointment Setting Objection Handling Upselling Customer Retention CRM Salesforce Data Entry Records Management Email Management Internet Research Active Listening Empathetic Communication Problem Solving Time Management Confidentiality

Customer Service Representative

Dreamport

Feb 2023 - May 2024 (1 year 3 months)

Supported customers by phone, email, and live chat, documenting interactions and updating account details. Escalated complex issues to appropriate departments and protected customer confidentiality.