Looking for a job

princess peterson

@princesspeterson

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I handle customer support, cold calling, appointment setting, and sales follow-up for service clients.

Nigeria

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What I'm looking for

I'm looking for a remote customer support, sales, appointment-setting, or cold-calling role where I can communicate with clients, follow up on leads, close sales, and help maintain high customer satisfaction.

I'm a freelance Sales and Customer Support Representative handling 50+ inbound and outbound client calls and emails daily. I resolve customer complaints with a 95% satisfaction rate, close sales, and book appointments for service clients.

I build client relationships through CRM, WhatsApp, and email while following up on leads to meet sales goals. My BSc in English Language strengthened my written and verbal communication, research, presentation, and professional problem-solving skills.

Experience

Work history, roles, and key accomplishments

Current

Customer service Representative

Current

Self Employed

Mar 2024 - Present (2 years 5 months)

Provided remote customer support & sales to 10+ clients. Handled 50+ inquiries weekly, 95% satisfaction. Drove 20% revenue growth via follow-ups & CRM.

Customer Service Customer Support Sales And Client Relationship Management Communications Strategy Outbound Lead Generation Remote Work CRM Administration Data Analysis Google Workspace Time Management

Current

Customer service Representative

Current

Self Employed

Mar 2024 - Present (2 years 5 months)

Provided remote customer support & sales to 10+ clients. Handled 50+ inquiries weekly, 95% satisfaction. Drove 20% revenue growth via follow-ups & CRM.

Current

Sales & Customer Support Representative

Current

Self Employed

Jan 2024 - Present (2 years 7 months)

Handled 50+ inbound and outbound client calls and emails daily, resolved customer complaints with a 95% satisfaction rate, and closed sales while booking appointments for service clients. Built strong client relationships using CRM, WhatsApp, and email, and met sales targets by following up on leads.

Customer Service Sales Cold Calling Appointment Setting Lead Generation CRM Problem Solving Time Management Google Workspace Zoom Slack Closing Customer Support Persuasion Objection Handling Follow up Remote Work

Education

Degrees, certifications, and relevant coursework

University of Lagos

Bachelor of Science, English Language

Studied English Language, focusing on communication, writing, grammar, and literature. Developed strong verbal and written communication skills through research, presentations, and group discussions.

University of lagos

Bsc, English language

2012 - 2016

Grade: 2.5

Activities and societies: Online freelancing / Communication skill workshop

Graduated with focus on communication and business. Gained skills in writing, teamwork, and presentation. Completed projects requiring research and customer interaction.