Najaatu Haruna
@najaatuharuna
Customer support and CRM specialist managing outbound calls and records with Salesforce, Five9, and VICIdial.
NigeriaWhat I'm looking for
I handle outbound customer calls and validate quality in healthcare outreach, using Salesforce plus dialer platforms to verify information, manage objections, and keep CRM records accurate. I’m also comfortable juggling multiple systems while updating customer details for reporting and follow-up.
Outside of my current role, I’ve supported customers remotely via email and chat as a freelance virtual assistant, scheduling appointments and maintaining customer databases with tools like Zoom, Canva, and Google Workspace. Earlier, I worked as a Sales Representative at Magic Menu, using consultative techniques to manage orders, payments, and customer follow-ups.
Experience
Work history, roles, and key accomplishments
Outbound Customer Service Representative
Outsource Global Technologies Limited
Jan 2024 - Present (2 years 8 months)
Conducts 45+ outbound customer calls daily to medical facilities, using consultative questioning and active listening to understand needs and provide solutions. Maintains CRM documentation and serves as a Call Validator for quality improvement.
Freelance Virtual Assistant
Self Employed
Jan 2024 - Aug 2025 (1 year 7 months)
Managed customer inquiries via email and chat, maintained CRM records and digital files, scheduled appointments, and supported administrative tasks remotely.
Sales Representative
Magic Menu
Mar 2021 - Jan 2022 (10 months)
Achieved sales objectives by promoting products and using consultative sales techniques. Managed customer orders, processed payments, and built relationships with over 50 customers.
Education
Degrees, certifications, and relevant coursework
Usmanu Danfodiyo University
Bachelor of Education, Education and Biology
2018 - 2023
Bachelor of Education and Biology degree from Usmanu Danfodiyo University, Sokoto from September 2018 to December 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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