Open to opportunities

Nuella Anetoh

@nuellaanetoh

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Customer Support Specialist using CRM and multicultural communication to deliver seamless, high-quality client care.

Nigeria

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What I'm looking for

I’m looking for a role where I can deliver service-first customer support, manage inquiries with strong CRM accuracy, and handle calls and follow-ups confidently—preferably in remote or client-facing settings that value clear communication and satisfaction.

I’m a customer service and administrative professional with 4+ years of experience in remote and client-facing roles. I focus on delivering exceptional support, handling high-pressure tasks with grace, and engaging customers across cultures to strengthen brand trust.

In my roles as a Client Care Manager and Customer Relationship Manager, I provided empathetic, prompt support, onboarded clients using a consultative approach, and maintained detailed interaction records in CRM systems to improve service quality. I also supported customer education and retention through regular check-ins and clear follow-up.

I bring strong inbound/outbound call handling, appointment scheduling, objection management, and lead conversion through cold calling and lead generation. With experience using tools like Salesforce, Zendesk, HubSpot, Zoho, and productivity platforms (Google Workspace, MS Office, Asana, Trello), I’m ready to enhance customer satisfaction with a service-first mindset aligned to international standards.

Experience

Work history, roles, and key accomplishments

Client Care Manager

Carpelux Fitness and Spa

Jun 2024 - Feb 2026 (1 year 8 months)

Delivered empathetic, prompt customer support to foster client trust and satisfaction while providing ongoing check-ins for retention. Maintained detailed customer interaction records in CRM systems and supported outbound sales calls and new client onboarding.

Customer Support Outbound Sales Client Onboarding Customer Retention Appointment Scheduling Lead Qualification Communication

Appointment Setter

Th 12 City Real Estate

Nov 2022 - May 2024 (1 year 6 months)

Qualified leads and arranged meetings between prospects and the sales team while managing CRM updates and follow-ups to drive conversions. Handled objections professionally to re-engage potential clients.

Lead Qualification Appointment Setting CRM Objection Handling Customer Engagement Consultative Sales

Customer Relationship Manager

Nanchis Confectionery

Dec 2021 - Aug 2022 (8 months)

Delivered virtual product presentations tailored to customer needs and tracked sales leads and performance using CRM tools. Provided consistent email and phone support to ensure customer satisfaction.

Customer Relationship Management Virtual Presentations CRM Monday.Com Email Support Phone Support Customer Satisfaction Sales Performance

Virtual Assistant / Call Expert

Inter Trade Supply

Dec 2020 - Sep 2021 (9 months)

Made 350–450 outbound calls daily and handled 40–150 inbound inquiries with empathy and professionalism. Exceeded sales targets through persuasive customer engagement and encouraged repeat business via personalized service.

Cold Calling Inbound Lead Handling (40 150)Lead Generation Customer Engagement Objection Handling Sales Target Achievement Customer Retention