Ojasvi Kapoor
@ojasvikapoor
I build customer-centric SaaS products, integrations, and data-informed workflows across enterprise platforms.
IndiaWhat I'm looking for
I've led Pulse product launches at Infeedo.AI, defining campaign workflows, survey cadence, audience segmentation, notification triggers, and go-live readiness for client accounts.
I translate requirements from HR, IT, and Security stakeholders into scalable integration architectures, including SSO, user provisioning, employee data synchronization, WhatsApp, SMS, Microsoft Teams, and Slack integrations. I also partner with engineering during sprint planning to turn client feedback into roadmap decisions.
At Taboola, I used SQL, BigQuery, API logs, Kibana, Grafana, Tableau, and Google Analytics to investigate issues, identify usage trends, strengthen event tracking, and turn data into actionable product insights.
My experience also includes automation SaaS, AI/LLM-powered workflows, backlog management, release planning, and enterprise reliability. I'm transitioning into an Associate Product Manager role focused on scalable, customer-centric products.
Experience
Work history, roles, and key accomplishments
Associate Product Manager
Infeedo.AI
Sep 2025 - Jun 2026 (9 months)
Defined and managed product requirements for Pulse campaign workflows, owned end-to-end product launches, and led WhatsApp and SMS channel configuration. Acted as product consultant for enterprise clients on SSO, user provisioning, and integrations.
Conducted root cause analysis using SQL, BigQuery, and Kibana, monitored product performance via Grafana and Kibana, and analyzed user behavior with Tableau and Google Analytics. Owned critical escalations and collaborated on GTM configuration.
Product Associate
BirdEye
Apr 2022 - Dec 2024 (2 years 8 months)
Contributed to product lifecycle for automation SaaS, supported discovery of AI/LLM features, and helped define prioritization frameworks and success metrics. Collaborated on backlog management, sprint planning, and releases.
Senior Tech Support Engineer
BirdEye
Apr 2022 - Dec 2024 (2 years 8 months)
Provided technical support for automation SaaS platform, contributing to product lifecycle and supporting roadmap planning. Collaborated with engineering on scalable architecture decisions.
Performed data analysis and operational support, including SQL queries, server management, and monitoring. Generated performance reports and presented insights to stakeholders.
Utilized SQL to resolve sales discrepancies, managed DELL R320 servers, performed SCOM activities, and monitored VPN and Active Directory. Analyzed CSAT scores and worked on MySQL database management.
Education
Degrees, certifications, and relevant coursework
Jaipur National University
Master of Computer Applications, Computer Applications
Master of Computer Applications degree from Jaipur National University, graduated in 2022.
Galgotias University
Bachelor of Computer Applications, Computer Applications
Bachelor of Computer Applications degree from Galgotias University, graduated in 2020.
DMA, Meerut
Higher Secondary, General Studies
Completed Higher Secondary (Class XII) and Secondary (Class X) education at DMA, Meerut, completing in 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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